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Procedures & Safety Instructions

As always, the safety of our patients is our highest priority. With this in mind, we have implemented some new procedures in order to ensure your safety while still providing the same wonderful treatments you have always received in the past. 

We have given much thought to how to keep Points of Origin safely open for you, us, Annette, and my almost 90-year old mother who lives with us. Becase our clinic is attached to our home, our procedures may be a little more strict that what you find at other health care facilities. 

Annette is now our virtual office manager and she will be amswering your calls during office hours and taking great care of you when you need to schedule an appointment. PLEASE NOTE: When Annette calls you, she will be using an additional Points of Origin phone line which might come up as “Washington” or something else that looks unusual. Please Go ahead and enter the number in your cell phone and save it as "Points of Origin" or "Annette from POO". laugh 

Instructions For When You Arrive, Receive Treatment & Make Payments

Arriving At The Clinic Instructions

Please enter the clinic with your mask on and keep it on through your entire visit.

  • If you arrive early for your appointment, please stay in your car until your appointment time. If you see someone else entering or leaving the clinic, please keep a distance of 6 feet or more until they pass you. This is unlikely to happen because we stagger the schedule to minimize contact, however it may still happen.

  • You are required to wear a well-fitting mask that covers both nose and mouth fully to enter the clinic and should remain on during the entire time you are in the clinic, including during your entire treatment session. We will also be wearing masks. 

  • We will not be wearing gloves and do not expect you to wear gloves. We will wash our hands thoroughly many times while working with you.

  • Please enter the clinic alone, unless you require assistance. If you have a driver, the driver must remain outside the clinic. 

  • You may not bring your children in with you. Children or pets should not remain in the clinic and/or parking lot unattended. 

  • Once inside the clinic waiting room, we will take your temperature with a non-contact (infrared) thermometer. If your temperature is above 100-degrees F, contact your physician and we will reschedule your treatment for another day.

  • There will be a bottle of hand sanitizer available for your use. 

  • We may have a copy of a form called the Patient Advisory and Acknowledgment: Receiving Medical Treatment During the COVID-19 Pandemic (attached) ready for you to fill out and sign on your first visit back since our re-opening. We will provide a disinfected pen or you may use your own. 

  • We may also verbally ask these questions and document in your chart the answers before each future visit. If you have any possible flu or COVID-19 symptoms or possible exposure in the past 2 weeks, and well as any recent travel or out-of-town guests we will reschedule your appointment. You should stay home and contact your physician to determine whether testing is appropriate. 

  • Cancellation and no-show fees will not apply if you are ill.

  • We are disinfecting all surfaces and areas before and after each session, and are using the highest standards of medical-level hygiene.

  • We have removed all magazines and other reading materials from the waiting room. Please avoid touching anything including any of the herbs, oils or supplement products that are in the waiting room. If you have questions about products just let us know and we will be happy to help you.

  • The restroom is clean and available for your use any time.


Treatment Room Instructions

When you go to the treatment room you will notice several changes:

  • There is a large clean sheet covering the treatment table/chair. Please do not remove it or touch the underlying bolsters or pillows. The pillows, etc., can be arranged differently but must remain under the sheet.

  • There is a small plastic basket on the floor for you to place all of your belongings, including your cell phone, keys, etc. This basket will be disinfected before/after every patient. 

  • When your treatment time is over, please gather your things, touching as few surfaces as possible and leave the clinic without waiting in the waiting room.

  • Please call Annette at 360-449-4500 or email her at info@pointsoforigin.com to schedule your follow up appointments. 


Payment & Rescheduling Instructions

  • Annette is now working from home and is very much involved in our day to day scheduling and operations, however she will not be at the front desk to take your payments (or chat!) Therefore, we are transitioning paying for services and products using our online payment system. 

  • After your visit you will receive an invoice via email that has a link to pay via a secure online system. 

  • If you cannot do online payments and need to write a check or pay with cash, please let us know in advance and we will go over the new procedures for accepting payment in person. 

  • Payment is due the day of service or within 24-hours of receiving the online invoice. If you have any questions or difficulty with payment please call Annette at 360.449.4500 and she will take good care of you,